Frequently Asked Questions

Everything you need to know about your luxury fragrance journey.

Are the fragrances sold on The Scent Reserve authentic?

Yes, we guarantee that all products are 100% authentic. We source our fragrances directly from authorized distributors and reputable luxury fragrance houses.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their scents sooner.

What is your return policy for opened perfumes?

Due to the nature of our products and hygiene standards, we can only accept returns on unopened and sealed items within 30 days of purchase. We recommend purchasing a sample size before committing to a full bottle.

Do you offer international shipping?

Currently, we ship to select international locations. Please note that shipping rates and delivery times vary by country and may be subject to local customs duties.

How should I store my fragrances to ensure they last?

To maintain the integrity of your scent, store bottles in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.